Entropy is spontaneous. The beauty of entropy is that spontaneous reactions – things that happen without additional effort or instructions – can be expected to happen pretty consistently. Cookies left on an office table will disappear consistently because people eat cookies spontaneously. A raw chicken left on the same table will not disappear consistently, even though it is more valuable than a cookie because people don’t spontaneously eat raw chickens. It takes effort and organisation to make the chicken edible, and that is the entropy barrier that prevents the “right” thing from happening in most circumstances. The job of any leader is to ensure that the right thing is also the spontaneous thing. It’s a real trick, which is why every leader needs a curmudgeon on staff.